Terms and Conditions

These Terms and Conditions govern your access to and use of the Spice Tax website, mobile application, web application, services, software, tools, communication channels and related services collectively referred to as the Platform.

The Platform is owned and operated by CFINANCIO Consulting LLP, hereinafter referred to as Spice Tax, we, us or our. By accessing, registering, using, paying for, uploading documents, submitting information, or availing any service through Spice Tax, you agree to be bound by these Terms and Conditions.

1. Services Offered

Spice Tax provides technology-enabled and expert-assisted services relating to income tax return filing, collection and review of tax-related information and documents, tax computation support, tax advisory and clarification support, review of Form 16, Form 26AS, Annual Information Statement, Taxpayer Information Summary, bank statements, capital gains statements and other tax records, taxpayer communication, status tracking, reminders, document management, and related tax, compliance or advisory services offered from time to time.

Spice Tax may offer self-filing, assisted filing, expert-assisted filing, review-based filing, advisory and other service plans.

2. User Eligibility

You may use Spice Tax only if you are legally competent to enter into a contract under Indian law, you are using the Platform for yourself or with proper authorisation from another taxpayer, you provide true, complete and accurate information, and you comply with these Terms and applicable laws.

3. User Account and Login

To use certain services, you may be required to create an account using your mobile number, email address, PAN, Aadhaar-related details, OTP, password or other login credentials. You are responsible for maintaining confidentiality of your login credentials and immediately informing us in case of unauthorised access or suspected misuse.

4. User Responsibility for Information

All tax filing and advisory services depend on the information, documents and declarations provided by you. You are solely responsible for providing accurate, complete and updated income details, uploading correct documents, disclosing all sources of income, reviewing the final computation and draft return before filing, and confirming that the return is correct before submission.

5. Documents Required

Depending on your income and selected service plan, Spice Tax may ask for PAN card, Aadhaar details where applicable, Form 16, Form 26AS, AIS, TIS, bank statements, interest certificates, rent receipts, home loan certificates, capital gains statements, sale deeds, purchase deeds, demat statements, business financial statements, GST details, foreign income or asset details, and any other information required for accurate tax filing.

Failure to provide required information may result in delay, incorrect filing, inability to file, additional fee, or rejection of service.

6. Review and Approval Before Filing

Before filing your Income Tax Return, Spice Tax may share a computation, summary, draft return, confirmation screen, email, WhatsApp message or other review document. Once you approve the return summary or instruct us to proceed, it will be deemed that you have reviewed and confirmed the correctness of details and authorised Spice Tax to proceed with filing.

7. Authorisation to Access Tax Records

By using Spice Tax, you authorise us, our employees, consultants, tax experts, technology partners or authorised representatives to access, process and use your tax-related information for providing services. This may include information from the Income Tax e-filing portal, TRACES, GST portal where applicable, MCA portal where applicable, banks, financial institutions or investment platforms based on documents provided by you, and other required government or third-party platforms.

8. No Guarantee of Refund, Tax Saving or Outcome

Spice Tax will make reasonable efforts to prepare and file your tax return accurately based on the information provided by you and applicable law. However, we do not guarantee income tax refund, refund timeline, acceptance of deductions or exemptions, absence of notices, specific tax saving, specific outcome in any tax matter, or non-selection of your return for verification, assessment or scrutiny.

9. Tax Notices and Post-Filing Support

Unless specifically included in your selected plan, post-filing support, rectification, revised return filing, defective return response, demand response, notice response, assessment support, appeal support or representation before tax authorities may be charged separately.

10. Fees and Payment

You agree to pay the applicable service fee, taxes, platform charges, professional charges, advisory fees or other charges shown on the Platform or communicated to you. Spice Tax reserves the right to change pricing, plans, discounts and service packages at any time.

11. Refund Policy

Unless otherwise specifically mentioned, fees once paid are non-refundable after work has commenced. Refund may be considered in cases such as duplicate payment, payment failure where amount is debited but service is not activated, service not started by Spice Tax, or any other case approved by Spice Tax at its sole discretion.

No refund shall be provided where the user fails to provide required documents, provides incorrect or incomplete information, changes mind after work has started, filing cannot be completed due to portal issues or non-cooperation, or service has already been completed. Refund requests must be raised at consult@cfinancio.co.in.

12. User Declarations

You declare that all information provided by you is true and complete, you have disclosed all taxable and reportable income, you are responsible for maintaining original records, and you understand that filing an incorrect return may attract interest, penalty, prosecution or other consequences under law.

13. Prohibited Use

You shall not use Spice Tax to upload false, misleading, illegal or fraudulent information, file returns using another person's identity without authorisation, evade tax or conceal income, upload harmful files, interfere with Platform security or operations, reverse engineer or commercially exploit the Platform, or violate applicable laws.

14. Third-Party Services

The Platform may integrate with or rely on payment gateways, cloud hosting providers, SMS and WhatsApp service providers, email service providers, analytics tools, government portals, identity verification services, tax utility providers and customer support tools. Spice Tax is not responsible for downtime, errors, data issues or service failure caused by third-party platforms, government portals or external service providers.

15. Government Portal Issues

You understand that Income Tax, GST, MCA, TRACES or other government portals may experience downtime, technical errors, validation issues, login issues, OTP issues, processing delays or other disruptions. Spice Tax shall not be liable for delay or failure caused by government portal downtime, incorrect government records, PAN/Aadhaar/TDS/AIS/Form 26AS mismatches, refund processing delays, technical restrictions, or changes in tax law or utility.

16. Intellectual Property

All content, designs, workflows, software, forms, checklists, brand name, logo, user interface, tax tools, templates, dashboards and materials available on Spice Tax are owned by or licensed to CFINANCIO Consulting LLP. You may not copy, reproduce, distribute, modify, sell, commercially exploit or create derivative works without written permission.

17. Limitation of Liability

To the maximum extent permitted by law, Spice Tax, CFINANCIO Consulting LLP, its partners, employees, consultants, agents and service providers shall not be liable for incorrect filing due to user-provided information, tax demand, interest, penalty or prosecution arising from user-provided data, delays due to user non-cooperation or government portal issues, loss of profit, business, data or reputation, indirect or consequential damages, or any claim exceeding the amount paid by the user for the specific service.

18. Disclaimer

Spice Tax provides tax filing, documentation, computation and advisory assistance based on available information and applicable law. The Platform does not replace your responsibility as a taxpayer. General content, calculators, checklists or automated suggestions are for informational purposes only and should not be treated as final professional advice unless specifically confirmed by a qualified expert.

19. Communication Consent

By registering or using Spice Tax, you consent to receive communication through email, SMS, WhatsApp, phone calls, app notifications, website notifications or other digital communication methods for document requirements, filing status, payment reminders, tax deadlines, service updates, offers, educational content or support.

20. Suspension, Changes and Jurisdiction

Spice Tax may suspend, restrict or terminate your access if you violate these Terms, provide false or misleading information, misuse the Platform, fail to make payment, fail to provide required documents, or if continuing the service may violate law or professional standards. We may update these Terms from time to time. These Terms shall be governed by the laws of India and, subject to applicable law, courts at Bangalore, Karnataka shall have exclusive jurisdiction.

21. Contact

Spice Tax / CFINANCIO Consulting LLP
Email: consult@cfinancio.co.in
Phone: +91 9353099531
Website: www.spicetax.com